Return & Refund Policy

Last updated: June 19, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be worn, altered, or damaged in any way
• Be returned with its original packaging and accessories

 

How to Request a Return

To initiate a return, please contact our support team via email at support@nokoro.shop. We will respond to your email within 1–2 business days with further instructions. Please ensure you provide your order number and a clear reason for the return in your initial email.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, a refund will be processed within 5–7 business days. Refunds will be made through Shopify Payments, and the funds will be returned to the original payment method. Please note that bank processing times may vary, and it may take a few extra days for the refund to appear in your account.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then, contact your bank or credit card company, as it may take some time before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us at support@nokoro.shop.

Exchanges

We only offer exchanges for defective or damaged items. If you need to exchange an item, please contact our support team via email at support@nokoro.shop with your order number and a clear description of the issue. We will provide instructions on how to proceed with the exchange.

Return Shipping

You will be responsible for paying for the return shipping costs. For orders over $75, we recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Please keep a record of your return tracking number, as we cannot be held responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at support@nokoro.shop. We will be happy to assist you with any queries you may have.